Refund Policy
Our policy on refunds for digital product purchases.
All Sales Are Final
Digital Products - No Refunds
Due to the nature of digital products, all purchases on Themely are final. Once you download a product, we cannot offer refunds or exchanges.
This policy is standard across digital marketplaces because downloaded files cannot be "returned" like physical goods. However, we're here to help if you have legitimate issues.
Why This Policy?
Digital products are different from physical goods:
Instant Delivery
Once downloaded, files are in your possession. We can't "take them back."
Author Protection
This policy protects creators from users downloading products and requesting refunds after using them.
Industry Standard
All major digital marketplaces follow this policy for downloadable products.
When We Can Help
While we don't offer refunds, we will investigate and potentially provide support in these specific situations:
Technical Issues
Files are corrupted, won't open, or are incomplete.
Action: We'll work with the author to provide working files or resolve the issue.
Misrepresentation
Product description doesn't match what was delivered.
Action: We'll investigate and may issue a refund if the product was falsely advertised.
Double Charges
You were accidentally charged twice for the same product.
Action: We'll immediately refund the duplicate charge.
What Won't Qualify
We cannot provide refunds or support for:
Change of Mind
"I don't like it" or "I don't need it anymore" after downloading.
Lack of Skills
Not knowing how to use the software or edit the files.
Wrong Purchase
Buying the wrong product by mistake. Please preview carefully before purchasing.
Compatibility Issues
Product doesn't work with your software version (if requirements were listed).
How to Avoid Issues
Make informed purchases:
Read Product Descriptions
Carefully review what's included, file formats, and requirements before buying.
Check Preview Images
View all gallery images to understand exactly what you're getting.
Read Reviews
See what other buyers have said about the product quality and author support.
Contact the Author
Have questions before purchasing? Reach out to the author for clarification.
Request Support
If you believe you have a legitimate issue with a purchase:
Contact Us Within 7 Days
Reach out within 7 days of purchase with your order number and detailed explanation.
Provide Evidence
Include screenshots, error messages, or other proof of the issue you're experiencing.
We'll Investigate
Our team will review your case and work with the author to find a solution.
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All Sales Are Final
No refunds on digital downloads
Exceptions Made For:
- • Corrupted files
- • Misrepresentation
- • Double charges
Support Window
Contact us within 7 days